Privacy Policy
Effective Date: 12/16/2024
At CPAP Expert Inc. (“we,” “us,” or “our”), your privacy is our priority. This Privacy Policy outlines how we gather, use, disclose, and protect your personal information when you visit our website or utilize our services. By accessing our website, you agree to the practices described herein.
1. Information We Collect
We may gather the following categories of personal information:
Personal Identification Details:
This includes your name, address, phone number, email address, date of birth, and other contact-related details.
Health Information:
Information regarding your medical history, sleep patterns, diagnosis, treatment plans, and other health-related data shared during consultations or assessments.
Payment Information:
Details related to billing, such as credit or debit card information and other payment data.
Technical Data:
This encompasses your IP address, browser type, operating system, device specifications, and browsing activities collected via cookies or similar technologies.
2. How We Use Your Information
We utilize your information for the following purposes:
- To deliver our sleep care services, including consultations, diagnostics, and personalized treatment plans.
- To facilitate billing and payment processing.
- To arrange appointments and send timely reminders.
- To communicate updates, promotional offers, or changes to our services.
- To enhance website performance and user experience.
- To meet legal or regulatory obligations.
Legal Basis for Processing
We process your personal data based on these grounds:
- Consent: Explicit consent for sensitive health-related data.
- Contractual Requirements: To provide requested services.
- Legal Compliance: To adhere to applicable laws and regulations.
- Legitimate Interests: To improve services and maintain website security.
3. How We Share Your Information
Your personal information may be shared under the following circumstances:
- Healthcare Professionals: To ensure accurate diagnoses and effective treatment plans.
- Third-Party Service Providers: For functions such as payment processing, data storage, website hosting, and operational support.
- Regulatory Authorities: To comply with legal or regulatory obligations.
- Partner Organizations: When collaborating to deliver comprehensive services.
We do not sell, rent, or exchange your personal data for marketing purposes. If data is transferred outside the country, we ensure compliance with equivalent data protection standards.
4. Data Security
We adopt advanced technical and organizational safeguards to protect your information from unauthorized access, disclosure, modification, or loss. Sensitive medical details are encrypted and managed in alignment with industry standards. While we strive for robust security, no system is entirely foolproof. We recommend caution when sharing sensitive information online.
5. Cookies and Tracking Technologies
Our website employs cookies and similar tools to:
- Improve your browsing experience.
- Analyze traffic and usage trends.
- Retain your preferences.
You will be notified of our use of cookies through a consent banner on your first visit. Preferences can be adjusted via the banner or your browser settings. Disabling cookies may impact certain functionalities of the site.
6. Your Rights
As a user, you are entitled to:
- Access, modify, or update your personal information.
- Withdraw consent for specific uses of your data.
- Request deletion of your data, subject to legal or contractual obligations.
- Request data portability for transferring your information to other services.
- File complaints with the relevant data protection authority.
For assistance with these rights, please contact us at info@cpapexperts.ph
7. Third-Party Links
Our website may include links to external sites. We are not responsible for the privacy practices or content of these third-party websites. We recommend reviewing their privacy policies before sharing any information.
8. Updates to This Policy
This Privacy Policy may be revised periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page, with the “Effective Date” updated accordingly. Regular review of this policy is encouraged.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out to us:
CPAP Expert Inc.
Email: info@cpapexperts.ph
Phone: Smart: 0960-3554-966 | Smart: 0969-567-3348 | Globe: 0915-523-8154
Telephone: (032) 2730553
Address: 17i Avenir condominium,Archbishop Reyes St.Lahug Cebu City