Refund and Returns Policy

At CPAP Experts Inc., we are committed to ensuring that every customer has a positive shopping experience. If you are not completely satisfied with your purchase, please refer to the details of our Returns and Refund Policy below.

Returns

Return Eligibility

• Items must be returned within 15 days of receiving your order.
• Products should remain unused, in their original packaging, and in the same condition as when they were delivered.
• A proof of purchase (such as a receipt or order confirmation) is required for all returns.

Items That Cannot Be Returned

• CPAP machines, masks, and accessories that have been opened or used.
• Products labeled as “Final Sale” or “Non-Returnable” on their product pages.
• Hygienic or perishable products that have been unsealed or used.

How to Initiate a Return

1. Contact Us: Get in touch with our Customer Support Team via email at info@cpapexperts.ph or call us at Smart: 0960-3554-966, 0969-567-3348, Globe: 0915-523-8154, or landline (032) 2730553.
2. Approval: Once your return request is approved, our team will provide the return address and shipping instructions.
3. Shipping Costs: Customers are responsible for the cost of return shipping, except in cases where the product was defective or an incorrect item was sent.

Refunds

Refund Eligibility

• Refunds are only granted for items that meet the criteria outlined in our Returns Policy.
• For damaged or defective products, you will need to provide photo evidence or relevant documentation when submitting your return request.

Refund Process

• Refunds will be processed to the original payment method within 7 to 10 business days after the returned item has been received and inspected.
• Refund times may vary depending on your payment provider or bank.

Partial Refunds

• If the returned item is missing parts (e.g., manuals, original packaging) or is not in its original condition, a partial refund may be issued.

Exchanges

• We allow exchanges only for items that are defective or were incorrectly shipped.
• To request an exchange, please contact us at info@cpapexperts.ph or call any of our support lines.

Order Cancellations

• Orders may be canceled as long as they have not yet been shipped.
• Once the order has been dispatched, the Returns and Refund Policy will apply.

Contact Us

If you have any questions or require further assistance, feel free to reach out:

Address: 17i Avenir Condominium, Archbishop Reyes St., Lahug, Cebu City

Email: info@cpapexperts.ph

Phone:

Smart: 0960-3554-966, 0969-567-3348

Globe: 0915-523-8154

Landline: (032) 2730553